Refund & Cancellation Policy

Cancelling a subscription

You can cancel at any time from your account settings. No email, no phone call, no retention step. Cancellation stops the next renewal; you keep full access for the remainder of the period you have already paid for, and no further charges are made.

Refund eligibility

Credits are consumed the moment chat, image, or video generation runs, so used credits are not refundable. Where the law of your country grants a statutory withdrawal or cooling-off right, that right applies and overrides this paragraph.

We will refund a charge where the Service failed to deliver what you paid for: a duplicate charge, a charge after a confirmed cancellation, a subscription grant that never landed, or credits deducted for a generation the Service did not produce. Ask, tell us which charge, and we will make it right.

How to request a refund

Write to the address on the Support & contact page with "Refund" in the subject line. Include the date of the charge, the amount, and the transaction reference or descriptor as it appears on your statement. Never send your full card number. We do not have it and cannot use it.

Approved refunds are issued by our Merchant of Record to the original payment method. The time it takes to appear is set by your bank, not by us.

Billing disputes and chargebacks

If a charge looks wrong, contact us before contacting your bank. A dispute we can settle directly is settled faster than a chargeback, and a chargeback closes the account it relates to while it is investigated.

We do not contest chargebacks on the basis of content. We keep the transaction, cancellation, and delivery records necessary to answer a dispute, and we cooperate with the issuing bank and the card networks.

Statement descriptor

Charges appear under a discreet, non-identifying descriptor from our Merchant of Record. Nothing on your statement names this service or its category. If you do not recognise a charge, contact us with the descriptor and the date before disputing it.