Support & contact
You do not need an account to contact us. Write to the address below and name the topic in your subject line so it reaches the right queue.
What we handle here
Billing, refunds and disputes
Charges, cancellations, refund requests and chargeback questions. Include the date and the last four digits of the transaction reference from your statement. Never your full card number.
Content takedown / DMCA
Copyright notices and counter-notices, and reports of content depicting a real, identifiable person. Non-consensual imagery reports are actioned ahead of the queue.
18 U.S.C. § 2257 records
Record-keeping enquiries and requests directed to the designated custodian. See the 2257 statement for the custodian of record.
Privacy and data rights
Access, correction, export and erasure requests. Export and deletion are self-serve in your settings; write here if you cannot sign in.
Safety reports
Report content or behaviour that crosses our absolute limits: anything involving a minor or apparent minor, or a real, identifiable person. These are escalated immediately.
What to expect
Mail is answered in the order it arrives. Urgent safety reports and legal notices are triaged ahead of everything else. Account-specific requests like export, deletion and subscription changes are faster self-serve from your settings, and we will point you there.
Urgent: content involving a minor
If you believe you have seen content sexualising a minor anywhere on this service, report it here immediately and it will be escalated and preserved. In the United States you may also report directly to the National Center for Missing & Exploited Children.